Last updated: 20 june 2023
At Spectrum Vaping, we strive to maintain the highest standards of journalism and uphold the trust and integrity of our readers. We are committed to providing accurate, fair, and balanced content. However, we understand that there may be occasions when readers have concerns or complaints about our editorial content. This Editorial Complaints Policy outlines the process for addressing such concerns and resolving complaints.
Scope of the Policy:
This policy applies to complaints regarding the editorial content published on the Spectrum Vaping online magazine, including articles, opinion pieces, reviews, and other written materials.
Submitting a Complaint:
If you have a complaint about our editorial content, please submit your complaint in writing to our Editorial Complaints Officer at [email protected] Your complaint should include:
- Your name and contact information
- The specific article or content in question
- A clear description of the concern or complaint
- Any supporting evidence or references
Review and Acknowledgement:
Upon receiving your complaint, our Editorial Complaints Officer will review the details and acknowledge receipt of your complaint within [X] working days. We may request additional information or clarification from you if needed.
Investigation and Response:
Our Editorial Complaints Officer will conduct a thorough investigation into the complaint. This may involve reviewing relevant materials, speaking with relevant individuals, and considering any evidence provided. We will endeavor to provide a written response to your complaint within [X] working days, outlining our findings and proposed resolution.
Correction, Clarification, or Apology:
If the investigation determines that an error, inaccuracy, or omission has occurred, we will take appropriate action, which may include:
- Publishing a correction or clarification, providing accurate information and addressing any factual errors or misleading statements.
- Issuing an apology if warranted by the circumstances.
Appeals:
If you are not satisfied with our response, you may request an appeal by contacting our Editorial Complaints Officer. The appeal should include the reasons for your dissatisfaction and any additional information or evidence to support your case. An impartial senior representative of Spectrum Vaping will review the appeal and provide a final written response within [X] working days.
External Resolution:
If you remain dissatisfied after the internal appeal process, you have the option to refer your complaint to an independent external organization or regulatory body, such as the [appropriate regulatory body in your jurisdiction]. We will provide you with the necessary contact information upon request.
Confidentiality and Privacy:
We treat all complaints and personal information provided in the process of addressing complaints with strict confidentiality. Personal information will be handled in accordance with our Privacy Policy.
Amendments to the Policy:
We reserve the right to update or modify this Editorial Complaints Policy at any time. Any changes will be effective immediately upon posting on the Spectrum Vaping website.
If you have any questions or concerns regarding this Editorial Complaints Policy or wish to submit a complaint, please contact our Editorial Complaints Officer at [email protected]
Thank you for your engagement and trust in Spectrum Vaping. We value your feedback and are committed to continuously improving our editorial standards.